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Customer Service

Shipping & Delivery
Shipping Time (7-15 shipping days)
The time it takes for the shipping company to drive or fly your package to you.

When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter for us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question,we are generally irresponsible!
1. If you find the parcel broken when delivery, please open the parcel to check whether items are kept well.If not, please refuse to accept the delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exchange or fully refund your money according to your request.
2. If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.

Tracking Methods
After your order is dispatched, we will offer you a link that you could trace your order if required. Check your e-mail for the link and tracking number.
Note: If you can't check it immediately with the tracking number,please wait with patience.Some time is required by Express Company for uploading.

Privacy & Security
Unsuccessful or Wrong Delivery
For customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

Returns & Replacements
we don't recommend to return cause it's replicas and there's no special route to send replicas in your country. it will be confiscated by the customs if return.
When the goods are damaged during transportation, please contact us in time, and we will negotiate the best solution with you.
You can place the order on our site ,and it will jump to an other payment site to complete the payment.
Payment, Pricing & Promotions
We accept the Creidit card(VISA & MASTERCARD) and westernunion,and the MASTERCARD from usa are not accepted.
Viewing Orders
You can view your order by login your accounts on our site.
Updating Account Information
You can update your Account Information by login your accounts on our site.If you want to update the shipping address pls with 12 hours after you place the order.
          Who pays taxes and duties on international shipments? 
          We usually sign the package as watches accessories for yourself which worthy no more than $5 each to avoid the customs.
But From 1 July 2021, the VAT exemption for the importation of goods into the EU not exceeding EUR 22 will be removed. 
As a result, all goods imported into the EU will be subject to VAT.